Shipping Policy

Thank you for choosing CapNewEra.us for your fashion essentials, including stylish footwear, polo shirts, and trendy baseball caps. We are dedicated to providing you with a seamless shopping experience, and our Shipping Policy is outlined below to ensure clarity regarding the shipment of your orders.

Contact Information:

  • Email: [email protected]
  • Address: 1209 Dade Lane, Alexandria, VA 22308, United States
  • Standard manufacturing & shipping typically takes 7 – 15 business days ( Printed products ), 15 – 30 business days ( embroidery products ) within the United States, UK, Canada

Product Categories: CapNewEra.us specializes in offering a curated selection of high-quality shoes, polo shirts, and baseball caps to meet your fashion needs.

Order Processing Time: All orders are processed within 2 business days from the date of purchase. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.

Production and Shipping Time: Our commitment to quality means that our products are made to order to ensure superior craftsmanship. The production and shipping time combined typically take approximately 1 month from the date of order placement to delivery to your doorstep. We appreciate your patience as we work diligently to create and deliver unique items tailored to your preferences.

Shipping Methods: We provide standard shipping to offer a cost-effective solution for our customers. Upon shipment, a confirmation email containing a tracking number will be sent to you. Expedited shipping options may be available at an additional cost, and inquiries about these options can be directed to our customer support team.

Shipping Costs: Shipping costs are calculated during the checkout process based on the destination and the weight of the items in your order. We strive to provide transparent and reasonable shipping rates.

International Shipping: At this time, we only ship within the United States. We are actively exploring options to expand our shipping services to reach customers globally. Stay tuned for updates on international shipping options.

Order Tracking: Upon shipment, you will receive a confirmation email with a tracking number. Use this information to monitor the progress of your delivery.

Address Accuracy: Ensure that your shipping address is accurate and complete to avoid any delays or misdelivery. CapNewEra.us is not responsible for issues arising from incorrect address information provided by the customer.

Lost or Stolen Packages: CapNewEra.us is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to initiate a claim.

Contact Us: If you have any questions or concerns about our Shipping Policy, feel free to reach out to us at [email protected]. Our dedicated customer support team is here to assist you.

Thank you for choosing CapNewEra.us. We appreciate your trust in our brand!